Shipping policy
Shipping Policy
Thank you for choosing MotorLens! We are committed to delivering your order promptly and efficiently. Please review our shipping policy below:
Order Processing Time:
- All orders are processed and shipped within 1-3 business days of receipt. Business days are Monday through Friday, excluding public holidays.
Shipping Times:
- Shipping times vary based on the destination country. While we strive to provide accurate delivery estimates, please note that these are approximate and not guaranteed.
Domestic Shipping:
- For orders within United Kingdom, typical delivery times range from 2-4 business days.
International Shipping:
- For international orders, delivery times can vary significantly based on the destination. Generally, international shipping takes between 3 and 5 business days. Please be aware that customs processing may also affect delivery times.
Shipping Costs:
- Shipping costs are calculated based on the destination, weight, and size of the package. The shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.
Customs and Duties:
- For international orders, customs duties, taxes, and any additional charges are the responsibility of the customer. MotorLens is not responsible for any delays or extra fees that may be incurred due to customs processing.
Shipping Address:
- Please ensure that your shipping address is accurate and complete. MotorLens is not responsible for delays or issues caused by incorrect or incomplete address information.
Lost or Damaged Shipments:
- If your shipment is lost or damaged in transit, please contact us at support@themotorlens.com as soon as possible. We will work with you to resolve the issue.
Customer Support:
- If you have any questions or concerns about your order or shipping, please reach out to our customer support team at support@themotorlens.com. We are here to assist you!
Thank you for shopping with MotorLens. We appreciate your business and look forward to serving you!